The Ignored Side Of Social Media: Customer Service [Shared article]
Here's an article I came across which I thought was worth sharing with you:
http://www.forbes.com/sites/knowledgewharton/2014/01/09/22014/2/
via Readability (This post was formatted automatically by IFTTT, so apologies if I haven't tidied it up yet. TK)
In some industries, such as banking, social media care may run up against regulatory issues as well. Buckridee gave some examples of the hoops her team must jump through. “To a lot of…
http://www.forbes.com/sites/knowledgewharton/2014/01/09/22014/2/
via Readability (This post was formatted automatically by IFTTT, so apologies if I haven't tidied it up yet. TK)