The Ignored Side Of Social Media: Customer Service [Shared article]

Here's an article I came across which I thought was worth sharing with you:
In some industries, such as banking, social media care may run up against regulatory issues as well. Buckridee gave some examples of the hoops her team must jump through. “To a lot of…

http://www.forbes.com/sites/knowledgewharton/2014/01/09/22014/2/

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